If you just tried to use Snapchat but couldn’t access the app, you’re not alone. Multiple Snapchat users are reporting the app is down due to something called the “C14A error code,” and while it’s unclear how widespread this issue is, it doesn’t get much more annoying than not being able to reliably access your socials. If you’re anything like me, you have multiple Snap streaks active and you do not want to lose your coveted streak with your Snapchat besties — here are some ways you can troubleshoot the error code and hopefully fix your app.

Fortunately — if there’s anything fortunate about frequent system errors — Snapchat has encountered this exact issue just last month, and there’s a method for users to report problems with their account. If you want to submit a support ticket, head to this page on Snapchat’s website and select the “I can’t access my account” option. You’ll be prompted to select another option under the header “Oh no! tell us more;” when you see this, select “I see an error message when I log in.” You’ll then see some general troubleshooting advice, which you can try to access your account. If those don’t work and you’ve already exhausted your options, click “Yes” under the prompt “Still need help?” and fill out the form with your information.

Additionally, you can try updating or restarting your advice while making sure you have the most recent version of Snapchat downloaded. Happy snapping!

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